Shipping policy

Shipping Policy

Last updated: September 8, 2026

Thank you for shopping with Lumin Beauty. We aim to make your delivery experience simple, reliable and transparent.

1. Delivery Areas

We currently deliver to eligible addresses across South Africa.

2. Delivery Time

Orders are processed before dispatch. Estimated delivery times are:

  • Major cities: approximately 2–5 business days

  • Outlying areas: approximately 3–7 business days

Delivery times are estimates and may vary due to weekends, public holidays, courier delays, weather, incorrect delivery information or other circumstances outside our reasonable control.

3. Shipping Costs

Where FREE DELIVERY is displayed as part of your order or promotion, no standard delivery fee will be charged.

Any applicable shipping fees will be clearly displayed at checkout before payment.

4. Order Processing

Once your order has been successfully placed and payment confirmed, we will begin preparing it for dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

5. Tracking Your Order

Once tracking information becomes available, it may be sent to the email address or phone number provided when placing your order.

Please allow time for tracking information to update after dispatch.

6. Delivery Information

Customers are responsible for providing a complete and accurate delivery address, phone number and contact information.

Please double-check your information before completing your order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted by law.

7. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, occasional courier delays may occur.

If your order is significantly delayed, please contact us with your order number so we can assist you.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.

Include your:

Order number • Name • Photos of the product • Photos of the packaging

We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

9. Lost Packages

If tracking indicates an unusual delay or you believe your parcel may have been lost, please contact us. We will work with the relevant delivery provider to investigate the shipment.

10. Changes to Delivery Address

If you entered the wrong delivery address, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

11. Contact Us

For questions regarding shipping, tracking or your order, contact:

LUMIN BEAUTY
📧 luminbeauty341@gmail.com
🌐 luminbeauty.store
📍 South Africa

Lumin Beauty — Confidence Looks Good on You.