Frequently Asked Questions

Is Lumin Beauty legit?
Yes. Lumin Beauty is a South African online beauty store offering secure online checkout, nationwide delivery and customer support. Orders are tracked so you can follow your delivery.

What does the Cryo-Thermo Firming Gold Gel do?
It is a body-care gel designed to help improve the appearance of uneven-looking skin texture while leaving the skin feeling smoother, softer and moisturised.

Where can I use the gel?
It can be applied to areas such as the thighs, hips, bum and stomach. Follow the product directions and avoid broken or irritated skin.

How do I use it?
Apply a small amount to clean, dry skin and massage it into the desired area. Use consistently as directed.

How long before I notice a difference?
Results can vary from person to person. Consistent use and a regular body-care routine are recommended.

How will my order be delivered?
We offer delivery across South Africa. Once your order has been dispatched, you'll receive tracking information so you can follow your delivery.

What if I'm not happy with my order?
Please contact our customer support team for assistance. Returns and refunds are handled according to our Returns & Refunds Policy.