Refund policy
Lumin Beauty Return & Refund Policy
30-Day Guarantee
We want you to shop with confidence. If you're not satisfied with your purchase, you may contact us within 30 days of receiving your order to request assistance under our return policy.
Returns
To be eligible for a return:
- You must contact us within 30 days of delivery.
- You must provide your order number and proof of purchase.
- Items must be returned in accordance with the return instructions we provide.
- Please do not send products back before contacting us.
Because our products are personal-care/cosmetic products, opened or used products may not be eligible for return for hygiene reasons, except where required by applicable consumer law or specifically covered by our guarantee.
Damaged, Incorrect or Defective Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the product and packaging. We'll assess the issue and provide an appropriate solution.
Refunds
Once an approved return has been received and inspected, we'll notify you of the outcome. Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.
Change-of-Mind Returns
Return shipping costs for eligible change-of-mind returns are the customer's responsibility unless otherwise agreed by Lumin Beauty.
Non-Returnable Items
For hygiene and safety reasons, certain opened, used, or damaged-by-customer personal-care products may not be returnable, subject to applicable South African consumer law.
Cancellations
If you need to cancel an order, contact us as quickly as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.
Contact Us
For returns, refunds, or order issues, contact Lumin Beauty Customer Support and include your order number.
Lumin Beauty — Confidence Looks Good on You.