Privacy policy

Lumin Beauty Privacy Policy

Last updated: September 8, 2026

LUMIN BEAUTY (“Lumin Beauty”, “we”, “us” or “our”) operates this online store and website. Our store is powered by Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or otherwise use our services.

We are committed to handling personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

Depending on how you interact with Lumin Beauty, we may collect:

  • Your name, email address and telephone number.
  • Billing and delivery information.
  • Order and transaction information.
  • Payment-related information processed through our payment providers.
  • Communications you send to our customer support team.
  • Device, browser and IP-address information.
  • Information about how you interact with our website.
  • Marketing preferences where applicable.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery and provide order updates.
  • Process payments, refunds and returns.
  • Provide customer service.
  • Detect and prevent fraud or misuse.
  • Improve our website, products and customer experience.
  • Send promotional communications where permitted and according to your preferences.
  • Comply with applicable legal and regulatory obligations.

3. Payments

Payments made through our store may be processed by third-party payment providers. Payment providers may collect and process information necessary to complete your transaction according to their own privacy and security practices.

Lumin Beauty does not necessarily receive or store your complete payment-card information.

4. Delivery & Fulfilment

We may share the information necessary to fulfil and deliver your order with our delivery, fulfilment and logistics providers.

This can include your name, delivery address, telephone number and other information reasonably required to complete delivery.

5. Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information when you access or use our store.

Shopify may process information in countries outside South Africa as necessary to provide its services.

You can learn more by reviewing Shopify's Consumer Privacy Policy.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve our services and support advertising and marketing activities.

You may be able to manage cookies through your browser or other privacy controls available through our website.

7. Marketing

Where permitted by law, we may use your contact information to send you information about Lumin Beauty products, promotions and offers.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Transactional communications relating to your orders may still be sent after you unsubscribe from marketing.

8. How We Share Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify and other technology providers.
  • Payment processors.
  • Delivery and fulfilment providers.
  • Service providers supporting our business.
  • Marketing and advertising providers where permitted.
  • Government authorities or law enforcement where legally required.

We do not disclose personal information unnecessarily.

9. Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining appropriate business records, resolving disputes and complying with legal obligations.

11. Your Privacy Rights

Subject to applicable law, including POPIA, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of information where legally applicable.
  • Object to certain processing of your personal information.
  • Withdraw consent where processing relies on your consent.
  • Opt out of certain marketing communications.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our store is not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

13. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside South Africa.

Where applicable, we take reasonable steps to ensure that international processing and transfers are handled in accordance with applicable privacy requirements.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Complaints

If you have concerns about how Lumin Beauty handles your personal information, please contact us first so that we can investigate your concern.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, services, technology or legal requirements.

When changes are made, the updated policy will be published on our website with a revised “Last updated” date.

17. Contact Us

For questions about this Privacy Policy, your personal information or your privacy rights, contact:

LUMIN BEAUTY
Email: luminbeauty341@gmail.com
South Africa

Website: luminbeauty.store